Refund & Cancellation Policy
Last updated 14 November 2026
This policy explains how cancellations, plan changes and refunds work for subscriptions to Maxunify, operated by Maxunify. It applies to what you pay us for a plan. It does not apply to purchases that shoppers make from a merchant's store — see section 6.
1. Free plan and free trials
The Free plan costs nothing. If a paid plan includes a trial, you are not charged during the trial; at its end you choose whether to pay or to stay on the Free plan.
2. Cancelling a paid plan
You can cancel at any time from Billing in your dashboard. Your plan stays active until the end of the period you have already paid for, and will not renew. We do not refund the unused part of a period that has started, except as described below.
3. Upgrades and downgrades
- Upgrade: starts immediately, and you receive credit for the unused part of what you have already paid, which reduces the price of the new plan.
- Downgrade: takes effect at the end of the period you have paid for. Content that exceeds the lower plan's limits is paused, not deleted.
4. When we refund
- Duplicate or wrongly charged payments — refunded in full.
- Payment taken but plan not activated — we will activate the plan or refund you in full.
- Prolonged outage or a serious fault caused by us that prevents you from using the Service — a refund or credit for the affected period, at our discretion and in proportion to the problem.
- Any refund required by applicable consumer law.
To ask for a refund, write to [email protected] from your account email with the date, amount and payment reference. We aim to reply within 3 working days.
5. How refunds are paid
Approved refunds are sent to the original payment method through Razorpay. Banks usually take 5–10 working days to show the amount. Refunds are for the amount paid and exclude any bank or gateway charges that cannot be reversed.
6. Orders placed in a merchant's store
When a shopper buys from a store built on Maxunify, the sale is between the shopper and that merchant, and the payment goes to the merchant's own Razorpay account. Returns, replacements and refunds for such orders are governed by the merchant's own policy. Please contact the store directly. We cannot refund these payments.