Tickets you can follow
Each question is a ticket with a status — open, answered, waiting for you, or closed.
Features / Run your business
Help when you need it, without leaving your dashboard
Questions about your store, billing or domains? Open a ticket and our team replies in the same place, and by email.
Help Desk
What you can do
Replies by email too
You are notified when we answer.
A written history
Everything we have discussed stays on the ticket.
For store, billing and domains
Ask about anything to do with running your site.
What is included
Everything for help desk, built in
- Open and follow tickets from your dashboard
- Status filters: open, answered, waiting, closed
- Email notification when we reply
- Full conversation history on every ticket
- Direct email support as well
How it works
- 1
Open a ticket
Describe what you need.
- 2
We reply
You are notified by email and in your dashboard.
- 3
Resolved
Close the ticket, or keep the conversation going.
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